Shipping policy

Shipping Policy

Last updated: 3 Oct 2026

Overview

This policy explains how THE GAZE SHOP processes, ships and delivers orders placed on [website URL]. By placing an order with us, you agree to the terms below.

Delivery areas

We deliver to all cities and towns in Pakistan covered by our courier partners. We do not ship internationally at this time.

If your address is outside our courier's coverage, we will contact you before dispatch to arrange an alternative or cancel the order with a full refund of any amount paid.

Order processing

Orders are dispatched within 2–3 business days after they are confirmed.

Business days are Monday to Saturday, excluding public holidays.
Orders placed after [3:00 PM] are processed from the next business day.
During sales and busy seasons (such as Eid and 11.11), processing may take 1–2 extra days.
You will receive a message once your order has been dispatched.

Shipping charges

A flat shipping fee of Rs. 300 applies to every order, anywhere in Pakistan. It is charged once per order, no matter how many items you buy.

The fee is shown at checkout before you place your order. For cash on delivery orders, it is included in the total you pay the rider.

Delivery times

Most orders arrive 2–5 business days after dispatch, depending on your location.

Destination	Estimated delivery after dispatch
Major cities (Karachi, Lahore, Islamabad, Rawalpindi)	2–3 business days
Other cities and towns	3–5 business days
Remote and rural areas	5–7 business days

Including processing, expect your order within about 4–10 business days of confirmation. These are estimates, not guaranteed delivery dates.

Payment options

You can pay by cash on delivery (COD) or online at checkout.

Cash on delivery: pay the rider in cash when your parcel arrives. Please keep the exact amount ready. We may call or message you on WhatsApp to confirm your order before dispatch; orders we cannot confirm within [48 hours] may be cancelled.
Online payment: pay by [debit/credit card, bank transfer, JazzCash or Easypaisa]. Your order is processed once payment is received.

Courier policy does not allow parcels to be opened before payment. If anything is wrong with your order, contact us after delivery as described under Damaged, wrong or missing items.

Order tracking

Once your order is dispatched, we send you a tracking number by [SMS, email or WhatsApp]. You can track your parcel on our courier's website, [TCS, postEx], or contact us for an update.

Failed or refused deliveries

The courier will attempt delivery up to 2 times, so please make sure your address and phone number are correct and reachable.

If a parcel comes back to us because the address was wrong, you could not be reached, or a COD parcel was refused:

The order will be cancelled.
For prepaid orders, we refund the order amount minus the shipping fee.
If you would like the order sent again, the shipping fee must be paid again.
We may ask for advance payment on future orders from customers who refuse COD parcels.

Damaged, wrong or missing items

If your parcel arrives damaged, or an item is wrong or missing, contact us within 48 hours of delivery. Once we confirm the issue, we will send a replacement or issue a refund at no extra shipping cost.

Please include:

Your order number
Clear photos of the item and packaging, or an unboxing video

If the outer packaging looks damaged or tampered with, take photos before opening it. Returns and exchanges for other reasons are covered by our [Return and Refund Policy].

Delays

Deliveries can occasionally take longer than estimated because of weather, public holidays, strikes, road closures or courier backlogs. These delays are outside our control, but we will follow up with the courier on your behalf.

If your order has not arrived within 10 business days of dispatch, please contact us.

Address changes and cancellations

You can change your delivery address or cancel your order free of charge any time before it is dispatched. Contact us as soon as possible with your order number.

Once an order has been dispatched, it can no longer be cancelled or redirected.